Careers | LIBGIG

Careers

Document Delivery Support Tier 2
 

LAC Federal is seeking for a Document Delivery Support Tier 2 for a major health library in the Washington, DC metro area. This is a long term full time (40 hour a week; Monday to Friday) benefited position.
 
JOB DESCRIPTION

  • Provide an advanced, secondary level of support (Tier 2) with higher level information seeking skills to do advanced discovery and investigation of difficult requests.
  • Respond to customer questions related to document delivery.
  • Review Tier 1 work on a monthly basis, including relevant statistics in the monthly report, as per reporting requirements.
  • Provide timely and relevant updates to various document delivery and interlibrary loan systems including OCLC, DOCLINE, and ILLiad. Timely typically means one business day.
  • Oversight and leadership of collection management support services.
  • Contractor shall expend a higher level of effort when further searching of materials is required for incomplete citations.
  • All requests and responses will be tracked through ILLiad to ensure consistency of metrics collection. 
QUALIFICATIONS
  • Associate's Degree from a recognized college or technical institute with 16 credits in library science or computer science. Degree in MLS/MLIS is highly preferred;
  • 3 years relevant library experience
  • Must have experience with OCLC, DOCLINE, and ILLiad
  • Any tier level support experience is a plus
  • Has knowledge of library techniques, systems and procedures
  • Some knowledge of sources of reference on bibliographical material
  • Ability to use and explain the library facilities, including catalogs and other reference aids
  • Ability to deal effectively with volunteers and non-professional staff in instructing them in the use of the library
  • Ability to present ideas effectively orally and in writing
  • Ability to establish and maintain effective working relationships with personnel of the institution. 
LAC Group is an Equal Opportunity/Affirmative Action employer and values diversity in the workforce.

LAC Group is a premier provider of recruiting and consultancy services for information professionals at U.S. and global organizations including fortune 100 companies, law firms, pharmaceutical companies, large academic institutions and prominent government agencies.

 

Would you like to apply to this job?

Log In if already registered

otherwise

Please Register


Previous MonthNext Month
SunMonTueWedThuFriSat