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Technology Hub Customer Support

LAC Federal is seeking a Technology Hub Customer Support for a major health library in the Washington, DC metro area. This is a long term full time (40 hour a week; Monday to Friday) benefited position.

  • Provide technical and customer support for the Library’s Technology Hub, including its Digital Production Studio and 3D printing.
  • Includes overviews and orientations of the library’s Technology Hub to customers, detailed consultations with customers about 3D printing and modeling projects, and supporting customer’s use of those services.
  • Also requires ability to learn and adapt to new and changing technology.
  • Other duties may include but not limited to:
    • Determines format, approach, content, level, and medium to meet objectives most effectively within budgetary constraints, utilizing research, knowledge, and training. 
  • Bachelor’s Degree or equivalent and 3 year’s relevant experience
  • 3 years relevant experience
  • Requires a basic understanding of video production, 3D Printing, technology support, and customer service.
  • Experience with formatting CD-ROMs for use as catalogs, books on disk, training sessions, or tutorials
  • Knowledge of audio files, video, animation design, and computer graphics to blend these media in an aesthetic and user-friendly manner.
  • Competent with computer hardware to insure the product will run properly on any computer.
 ​LAC Group is an Equal Opportunity/Affirmative Action employer and values diversity in the workforce.

LAC Group is a premier provider of recruiting and consultancy services for information professionals at U.S. and global organizations including fortune 100 companies, law firms, pharmaceutical companies, large academic institutions and prominent government agencies.


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